Help center.
Whether you have a question about one of our sellers, products, shopping, or anything else, we are ready to answer all your questions.
If you submitted an order with us but didn't receive an order confirmation, it's possible that your email address was entered incorrectly. Get in touch with us to check if we received an order in your name. We're happy to fix the email address on file and send you the order confirmation. In other cases, the order may not have gone through, so just get in touch before placing a new order to avoid a duplicate order.
You will receive an order confirmation at the email address that you entered at checkout. If you have not received a confirmation shortly after submitting your order, there may be an issue with your transaction. If that's the case, contact us, and we'll get it sorted out!
If you have provided incorrect information, for example a wrong delivery address, email address or telephone number – please contact our customer service as soon as possible so they can change your information before the order is sent out. Unfortunately, if the incorrect information affects the delivery of your package and your order is already sent out before you contact our Customer Service, as a customer you're responsible for the extra costs that may occur.
Unfortunately, we can't make changes to an existing order. But, if you contact us as soon as possible, we may be able to cancel the order before it leaves our warehouse. Then, after the order has been cancelled, you can go back to place a new order with the correct items. This way, you can avoid being billed for two orders.
If you wish to cancel your order before it leaves our warehouse please reach out as soon as possible. However, we can't guarantee that we'll have enough time to cancel your order, as our packing/shipping department prides itself on getting products heading our customers' way quickly. If you placed your order during the weekend or after business hours, please send us an email.
You will receive an email with a tracking link as soon as your order leaves our warehouse. Just double-check to make sure it didn't land in your Spam/Junk folder, as emails sometimes end up there by accident.
We are a Dutch-based company, but in order to facilitate a faster delivery time and lower customs costs the order will be dispatched from Europe, USA, UK or from Australia depending on your location.
We ship worldwide. Please see our delivery page for more information. We are required to declare the retail value of all international shipments, meaning that your shipment may be subject to a customs/import fee. International customers are responsible for any custom/import fees charged by their country. Check your government’s policies, as each country differs regarding this matter.
If you haven't received your order within the delivery time advertised, please first check if you have provided us with the correct information. If you have provided the correct information, please contact our Customer Service no longer than 30 working days after the order was placed so we can help you out.If you have provided incorrect information, for example a wrong address, email address, or telephone number, please contact our customer service as soon as possible so we can try to change your information before the order leaves our warehouse. Unfortunately, if the incorrect information affects the delivery of your package and your order is already sent out before you contact our Customer Service, as a customer you're responsible for the extra costs that may occur.
We utilize different shipping partners, depending on the size of your order. Once you've added your products to your cart and proceeded to checkout, you'll be able to see which service your order will ship with.
Delivery is normally within 5-12 business days after the order date. We aim to dispatch your order within 2 days of your order being placed, however, please note that sometimes it can take 1-2 days extra due to delays in transit or if our warehouse has an unusually high volume of orders.If you haven't received your order within the delivery time advertised, please first check if you have provided us with the correct information. If you have provided the correct information, contact our Customer Service no longer than 30 working days after the order was placed so we can help you out.
If you have a problem with your order, inform us as soon as possible (up to 7 days after delivery) via email and we will find a solution for you.Once we receive an item back from you, we will contact you as soon as we can.
Shipping and handling charges are not refundable. We generally do not cover additional charges for shipping items back, but we are open to suggestions and always happy to discuss your situation personally. Please get in touch with our Customer Service if you wish to do so.
You can pay with credit card, IDEAL, or with your Paypal account.
